FAQ

IOC

• What is the International Olympic Committee (IOC) and what is its mission?

Olympic Rings and Marks

• Can I use the Olympic rings?
• What are the Olympic properties?
• What is Olympism?
• What is the Olympic Charter?
• What are the values of Olympism?
• Is it possible to obtain an Olympic flag?

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History of the Games

• Who was Pierre de Coubertin?
• What is the origin of the Olympic Games?
• When did women first compete in the Olympic Games?
• When were the first Olympic Winter Games held?
• Which sports were on the programme of the ancient Olympic Games?
• Since when have the Summer and Winter Games no longer been held in the same year?

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Tokyo 2020

• Tokyo 2020 ID and Tickets
• Olympic ID
• Volunteer Data
• E-mail newsletter
• Transfer of Personal Information

Mobile App

• Is the Olympic Games schedule not showing up properly in your app?
• Want to report a problem?

Olympic Channel

• What is Olympic Channel?
• Are you a customer in the United States and having problems with Olympic Channel – Home of Team USA? 

Olympic ID

• Can I get ticket refund after I have deleted my Olympic ID?
• What is the Olympic ID? 
• How do I register for an Olympic ID?
• I’ve forgotten my Olympic ID password, what should I do?
• How do I unsubscribe from marketing communications?
• Can I change the e-mail I used to register for an Olympic ID? 

FanZone

• What is Fanzone and how do I play ?
• How can I access Fanzone?

TOM Shop

• I am a company and I would like to make a proposal to TOM Shop
• I am an individual and I would like to purchase items from TOM Shop that I cannot find online
• I am an organization/company and I would like to purchase TOM Shop products for an event
•  I bought a product from TOM Shop and it is defective
• What are the opening hours of TOM Shop?
• Is there an e-shop?

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